Privacy Policy: Accelerated Allied Health

At Accelerated Allied Health, we are committed to safeguarding your privacy and ensuring that your personal and health information is handled respectfully and responsibly. This policy explains how we collect, use, store and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). A copy of the Australian Privacy Principles can be found at the Office of the Australian Information Commissioner: www.oaic.gov.au

What Is Personal Information and Why Do We Collect It?

Personal Information refers to information or an opinion that identifies you. This may include: – Your name, contact details, and date of birth – NDIS number, Medicare details, and billing information – Relevant health or disability-related information required for service delivery – Emergency contact information We collect personal information in various ways including: – Direct communication with you (e.g. face-to-face, phone, email) – Through intake forms, referrals, or service agreements – From our website contact forms – From support coordinators, health professionals, or family members (with consent) We collect this information to provide high-quality allied health services, manage administrative and clinical requirements, and fulfil our obligations under the NDIS or other relevant healthcare programs. Secondary uses that are directly related—such as internal audits or service planning—may also occur where reasonably expected.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes data related to your health, background, or beliefs. We only collect and use sensitive information when: – It’s necessary for your care or support – You have given consent – It’s required or authorised by law This includes therapy notes, reports, diagnoses, or support needs.

Disclosure of Personal Information

Your personal information may be shared: – With third parties where you have provided consent (e.g. support coordinators, plan managers, or therapists working under our business) – Where legally required, such as under a court order or legislation

– To service providers who assist with clinical or administrative operations (e.g. secure IT systems), under confidentiality agreements We do not sell or rent your information to any external parties.

Data Security

We take data protection seriously. Your information is stored securely using: – Encrypted digital platforms – Password-protected systems – Physical safeguards (if applicable) We retain most client information for at least 7 years (or longer where required by law). Once the information is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.

Access and Correction

You have the right to access and update the personal information we hold about you. To request access, please contact us in writing. We may ask for identification to verify the request. There is no fee to make an access request, though an administrative charge may apply if you require copies of documents. If you believe your information is outdated or inaccurate, please let us know as soon as possible so we can correct it and continue delivering the best care.

Keeping Information Accurate

We strive to maintain the accuracy and completeness of your records. If your personal details change (such as your address or contact information), we encourage you to notify us promptly.

Policy Updates

This privacy policy may be revised periodically to reflect updates in laws, practices, or services. The latest version will always be available on our website.

Questions or Complaints

If you have any questions, concerns, or complaints about how your privacy has been handled, please contact us directly. We will aim to resolve your concern quickly and respectfully. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner (OAIC): Phone: 1300 363 992 Website: www.oaic.gov.au

Contact Details

Accelerated Allied Health
Email: info@ahar.com.au
Phone: 0434 081 112
Address: Unit 4/110-116 Fitzgerald Road, Laverton North 3026